Job Title: Lead Appliance Installer
Location: Phoenix, AZ
Employment Type: Full-Time
Department: Installation Services
Reports To: Installation Manager / Operations Director
Position Summary
Affordable Appliance Repair is launching a dedicated appliance installation division to serve our growing base of residential customers. We’re seeking an experienced Lead Appliance Installer to join our team. This role is responsible for delivering and installing major home appliances with precision, professionalism, and safety. You’ll work with a helper to complete daily installs, ensure customer satisfaction, and uphold our standard of excellence in the field.
Key Responsibilities
- Deliver and install major home appliances (washers, dryers, refrigerators, dishwashers, microwaves, ranges, and ovens)
- Read and interpret work orders, site specs, and installation instructions
- Safely connect gas, water, electrical, and ventilation systems (where applicable)
- Install anti-tip brackets, stacking kits, pedestals, trim, and accessories as needed
- Confirm all appliances are level, tested, and functioning before leaving the site
- Communicate clearly with customers and address any installation concerns
- Maintain accurate records, collect signatures, and capture photos of completed jobs
- Identify and report job-site hazards or incomplete site prep before proceeding
- Safely load/unload appliances using dollies, straps, and lift gate
- Provide leadership and oversight to the installer helper/apprentice
Qualifications
Required:
- 3+ years of experience in appliance installation (residential)
- Working knowledge of electrical and plumbing connections (standard 120V/240V, gas flex lines, water lines, drain hoses)
- Able to read floor plans, site layouts, and installation guides
- Clean driving record and valid driver’s license
- Excellent customer service and communication skills
- Physically able to lift and maneuver appliances with assistance
- Comfortable using smartphone-based routing and job completion apps
Preferred:
- Experience with built-in, high-end, or integrated appliance installs
- EPA Type I certification (a plus, not required)
- Bilingual (English/Spanish) preferred but not required
Compensation & Benefits
- Competitive hourly wage + performance bonuses
- Company vehicle (box truck with lift gate) and tools provided
- Health, dental, and vision insurance options
- Paid time off and holidays
- Career advancement opportunities as we expand this division
Work Environment & Schedule
- Monday–Friday standard shifts, occasional Saturdays during peak season
- Field-based, residential homes across the Phoenix metro area
- Must be able to work in a 2-person team and occasionally train apprentices
Appliance Repair Technician – Affordable Appliance Repair
Position Type: Full-Time
Location: Field-Based (Greater Phoenix Metro)
Compensation: Competitive Commission-Based Pay + Performance Incentives + Benefits
Tools, Van & Uniforms Provided
About the Role:
Affordable Appliance Repair is seeking an experienced and customer-focused Appliance Repair Technician to join our expanding team. In this role, you’ll be the expert our customers trust during one of the most disruptive events in their home—when an appliance breaks. You’ll use your technical skills, professionalism, and people-first mindset to bring resolution and peace of mind. Our technicians are the face of our company, and we take pride in fast, friendly, and reliable service.
This is a great opportunity for a driven individual looking to work in a high-performance environment with strong earning potential and room to grow.
What You’ll Do:
- Diagnose and repair a variety of residential kitchen and laundry appliances (washers, dryers, refrigerators, ovens, dishwashers, microwaves, ranges)
- Communicate clearly and professionally with customers to explain issues, repair options, and next steps
- Provide top-tier customer service before, during, and after the repair
- Collect payment and document all work completed through mobile software
- Maintain a clean and organized work van, manage parts inventory, and report any supply needs
- Follow safety protocols and company procedures at all times
- Represent our brand with integrity, confidence, and care in every customer interaction
Must-Haves:
- Minimum of 3 years of appliance repair experience
- Proven ability to troubleshoot and repair a wide range of major appliances
- Strong customer service and communication skills
- Valid driver's license and clean driving record
- Comfortable with mobile apps and scheduling/diagnostic software
- Able to lift 50+ lbs, climb stairs, and perform physically active work
- Highly reliable, self-directed, and solution-oriented
Nice-to-Haves:
- EPA certification (especially for sealed system repairs)
- Trade school or formal appliance repair training
- Bilingual (English/Spanish) communication skills
Why Work With Us?
- Commission-based pay with performance bonuses and high earning potential
- Company van, tools, and uniforms provided
- Paid time off, healthcare benefits, and incentives
- High volume of quality repair jobs and a steady workflow
- Supportive team of dispatchers, CSRs, and leadership
- Opportunities for advancement as we continue to grow across the region
Join Us:
We’re committed to doing things the right way—show up on time, deliver honest work, treat customers with respect, and support one another as a team. If you’re an experienced tech who takes pride in your work and wants to grow with a reputable and fast-moving company, we want to hear from you.
Customer Service Representative (Remote) – Affordable Appliance Repair
Hourly Pay: $15.50
Location: 100% Remote (Work from Home)
Schedule: Flexible Hours | Part-Time & Full-Time Available
Environment: Fast-Paced | Team-Oriented | Customer-Focused
About the Role
At Affordable Appliance Repair, customers are our mission #1. When an appliance breaks, it disrupts a household, and we show up ready to help. As a CSR, you're often the first voice a customer hears. Your job is to deliver calm, confidence, and clarity in a moment of mini-crisis.
This is a fast-paced, high-volume role that requires quick thinking, compassion, and consistency. We’re growing fast, and we’re looking for dependable team members to grow with us.
What You’ll Do
- Answer inbound calls, texts, and emails from customers with empathy and urgency
- Book appointments and accurately input job details into our system
- Follow up with customers, provide updates, and help resolve issues
- Communicate effectively with technicians and internal teams
- Stay calm under pressure and maintain a positive attitude
- Be part of a team that supports each other and puts the customer first
Must-Haves
- Reliability. This is a zero-tolerance role for no call/no show. Our team and customers depend on you.
- Communication. Clear, warm, professional communication—both written and spoken.
- Tech-Savvy. You’ll use web-based tools and CRMs; we’ll train you, but comfort with technology is a must.
- Self-Discipline. As a fully remote team member, you must manage your time and environment independently.
- Customer Service Mindset. We don’t just book jobs—we create peace of mind for our customers.
Nice-to-Haves
- Experience in a remote or call center environment
- Prior customer service or scheduling experience (appliance repair industry is a plus)
- Bilingual (English/Spanish)
Why Work With Us?
- Fully remote with flexible hours
- Supportive, fast-growing team
- Room to grow into other roles as we scale
- Mission-driven work—help people when they need it most
Join Us
If you’re dependable, quick on your feet, and love helping people, we’d love to hear from you. This is more than a job—it’s an opportunity to grow with a company that values its people and its customers equally.
